Dear customer of Koken & Wonen,

Oh no, did something go wrong? We are genuinely sorry to hear that and we would love to hear from you on how we can resolve this together! Your satisfaction is our priority and we embrace every opportunity to improve your experience with us.

Please send us a message at vragen@kokenenwonen.nl and share your experience with us. Our team will promptly get to work to find an appropriate solution.

Once your message is received, we will send you a confirmation and promise that you will receive a comprehensive response from us within 14 days. If we need a bit more time, we will certainly let you know.

Should you wish to share your experience externally or involve a third party, you can contact the mediation department of Stichting Webshop Keurmerk, with whom we are affiliated.

Additionally, if you prefer, since February 15, 2016, you can also file complaints through the ODR platform of the European Commission. Visit http://ec.europa.eu/odr for more information.

Let's make something beautiful out of this together and put the issue behind us.

The Koken & Wonen Team